Privacy Policy

1. Who we are

Fiberack (“Fiberack”, “we”, “us” or “our”) is responsible for the personal information described in this policy.

• Address: No. 2 Huanyuan Road, Binhai Industrial Zone, Xidian Town, Ninghai, Ningbo, China
• Email: sales@fiberack.com

2. Information we collect

Information you give us

When you submit an inquiry form on our website, we collect your name, email address, country and message. You may also choose to give us your company name, phone or WhatsApp number, and files such as drawings, specifications or bills of materials.

When you contact us by email or WhatsApp, we receive your contact details and the content of your messages and attachments.

Information collected automatically

When you visit our website, our hosting provider and content delivery network record technical data such as your IP address, browser type, device information, the pages you request and the date and time of each request. This data is used to deliver the website and keep it secure.

We do not ask for sensitive personal information. Please do not include it in your messages or attachments.

3. How we use your information

• To reply to your inquiry, prepare quotations, arrange samples and communicate with you about orders.
• To follow up on the inquiry you sent us.
• To operate, maintain and protect our website, including security monitoring and preventing spam and abuse.
• To keep business records and comply with legal obligations.

We do not sell your personal information. We do not use it for automated decision-making, and we will not add you to a marketing mailing list without your consent.

4. Legal bases

If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases:

• Contract: to take steps you request before entering into a contract, and to perform a contract with you.
• Legitimate interests: to respond to business inquiries and to run and secure our website.
• Legal obligation: to keep records required by law.
• Consent: where the law requires it. You can withdraw your consent at any time.

5. Who we share information with

• Our team: sales and support staff who need the information to handle your inquiry or order.
• Service providers: companies that provide services on our behalf, such as website hosting and content delivery (Hostinger) and business email (Alibaba Mail). They may use your information only to provide these services.
• Logistics providers: carriers and forwarders, when we ship samples or orders to you.
• WhatsApp: if you contact us through WhatsApp, your messages are also processed by WhatsApp under its own privacy policy.
• Authorities: when required by law, or when needed to protect our rights or the safety of others.

6. International transfers

Fiberack is based in China, and our website is hosted on servers in Europe. Your information may be transferred to and processed in China and in other countries where our service providers operate. These countries may have data protection laws that differ from those in your country. We take reasonable steps to protect your information in line with this policy and applicable law.

7. How long we keep information

• Inquiries and correspondence: up to 3 years after our last contact with you, unless you ask us to delete them sooner.
• Customer records: if you become a customer, we keep order and business records for as long as the business relationship requires and as tax, accounting and other laws require.
• Technical logs: kept by our hosting provider for a limited period for security and troubleshooting.

8. Cookies

We currently do not use analytics or advertising cookies. Our website may use cookies that are strictly necessary for security and basic functions. If we start using analytics or other non-essential cookies, we will update this policy and ask for your consent where the law requires it.

9. Security

We use reasonable technical and organizational measures to protect your information, including encrypted HTTPS connections and restricted access to inquiry data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• ask us to delete your information;
• restrict or object to certain processing;
• receive your information in a portable format;
• withdraw your consent where we rely on consent.

To make a request, email sales@fiberack.com with the subject “Privacy request”. We may need to verify your identity before we respond, and we will reply within the time required by applicable law.

If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

We do not sell or share personal information for cross-context behavioral advertising, and we will not treat you differently for exercising your privacy rights.

11. Children

Our website is intended for business customers and is not directed to children under 16. We do not knowingly collect personal information from children.

12. Third-party links

Our website may link to other websites and services, such as WhatsApp. Their privacy practices are governed by their own policies, and we are not responsible for them.

13. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

14. Contact us

If you have any questions about this policy or how we handle your personal information, please contact us:

• Email: sales@fiberack.com
• Address: No. 2 Huanyuan Road, Binhai Industrial Zone, Xidian Town, Ninghai, Ningbo, China